FAQ

How fast can you ship my chart? In stock items ship within 1 to 3 business days. A product with a simple personalization will ship within 1-4 days. Items requiring prior approval of artwork before making (a proof) will ship 1-3 days after final approval is granted.

What is the best pen to use? After years of recommending a Sharpie Ultra Fine Point, we found a marker that is even better. Please see our Pen listing for more information: https://www.headwaters-studio.com/products/permanent-markers-for-growth-chart-98515?_pos=1&_psq=%20pens&_ss=e&_v=1.0&variant=40831474565203

How are they made? All of our products are printed on the highest grade of CARB compliant maple plywood. The plywood core is MDF, and while it might have had an image problem in the past, MDF stays flat from year to year, unlike other cores of plywood and solid boards.

The inks used in the printing are low/no-voc inks, called UV curable inks, which are solvent free. These colors will stand the test of time as they are printed directly onto the wood, and will not fade. We do not use toxic polyurethanes as they can "off gas" in your home for up to five years. We care about the green and eco-friendly materials we use to create our products!

How are they personalized? When you order a personalized product, our graphic designer loads your font choice and info into our art program and we print it directly onto your product. Please see return policy regarding personalization.

Do you ship internationally? Yes, our website is set up to process shipping at a flat rate to Canada, Europe and and some other countries beyond (we do not shop to Australia.... sorry). Begin the check out process and when you get to the shipping section, select the only option and the cost will appear.

Are returns easy? Yes! We want you to be happy with your purchase. And, to that end, we offer a Happiness Guarantee. If for any reason you are not completely happy with your purchase, we will pay to have it shipped back to us, within the continental US! Please notify us within 15 days of receipt. The item does need to be returned in good condition so packaging it properly is important. When returning, please notify us at kimberly@headwaters-studio.com and we will send you a prepaid shipping label.

Please see our Returns Policy for more detailed information: https://www.headwaters-studio.com/pages/return-policy

***Custom orders will not be accepted for return.***

How do I install it? Visit this link for a short video: https://www.dropbox.com/s/cwazeosxba5w9rw/Video%20Jun%2007%2C%2011%2058%2046%20AM.mov?dl=0

How do I remove it from the wall? The easiest way to remove your chart from the wall is to use a long thin knife to cut the adhesive pieces from the back of the chart use a razor blade and Gooh Gone to get rid of any adhesive backing left on your wall.

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FAQ