FAQ

How fast can you ship my chart? In stock items ship within 1 to 2 business days, even the personalized items. If you need it fast, please call us (603) 473-7004 and we will get it out ASAP. We aim to please and take care of our customers.

What is the best pen to use? The best pen to use is a Sharpie Ultra Fine Point - they come in black, brown, red, blue, etc. Some people use one color for one child and a different color for other children in their family. There are two schools of thought when it comes to choosing on which days to measure. Some choose to measure on the important days throughout the year - birthdays, first day of school, Christmas, etc. And some choose to mark randomly, or after their child has gone through a growth spurt and shot up one inch in three weeks as foretold by increased food consumption. (You just ate a full dinner and now you want another?!)

How are they made? All of our growth charts are printed on the highest grade of CARB compliant Baltic birch plywood. Birch is a highly renewable resource! The inks used in the printing are low/no-voc inks, called UV curable inks, which are solvent free. These colors will stand the test of time as they are printed directly onto the wood, and will not fade. We do not use toxic polyurethanes as they can "off gas" in your home for up to five years. We care about the green and eco-friendly materials we use to create our products!

How are they personalized? Each product is custom made to order. All personalizing is done while your product is made. Same amazing 1 to 2 day turn around time! Please see return policy regarding personalization.

Do you ship internationally? Yes, our website is set up to process shipping at a flat rate to Canada, Europe and Australia. Begin the check out process and when you get to the shipping section, select the only option and the cost will appear.

Are returns easy? Yes! We want you to be happy with your purchase. And, to that end, we offer a Happiness Guarantee. If for any reason you are not completely happy with your purchase, we will pay to have it shipped back to us, within the continental US! Please notify us within 15 days of receipt. The item does need to be returned in good condition so packaging it properly is important. When returning, please notify us at hello@headwaters-studio.com and we will send you a prepaid shipping label.

***Custom orders will not be accepted for return.***

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