We want you to be happy with your purchase. To that end, we offer a Happiness Guarantee. If for any reason you are not completely happy with your purchase, we will be happy to accept your return. Please notify us within 15 business days of receipt. The item does need to be returned in good condition so packaging it properly is important.
When returning, please notify Kim at Kimberly@headwaters-studio.com and she will send you a prepaid shipping label. Once we receive the item in good condition, we will refund your purchase price less the cost of return shipping.
Any item that has been altered at your request or personalized has been made specifically for you and is non-refundable. If you would like to appeal this policy, please reach out to our owner Ellen McCaleb, at 603-978-9686.