We want you to be happy with your purchase. And, to that end, we offer a Happiness Guarantee. If for any reason you are not completely happy with your purchase, we will pay to have it shipped back to us! Please notify us within 30 days of receipt. The item does need to be returned in good condition so packaging it properly is important. When returning, please notify Jayme at Jaymeheadwatersstudio@gmail.com and she will send you a prepaid shipping label. Once we receive the item in good condition, we will refund your purchase price.
Personalizations are printed directly on the chart with our design. These charts and any other personalized items such as wedding signature boards, are nonrefundable.
Customers can request Custom Orders for certain changes or alterations with approval, prior to purchase. These items are made especially for the customer. As these items were made specifically at the request of the customer and not something we carry in our everyday line, these items are Nonrefundable.