We want you to be happy with your purchase. To that end, we offer a Happiness Guarantee. If for any reason you are not completely happy with your purchase, we will pay to have it shipped back to us! Please notify us within 30 days of receipt. The item does need to be returned in good condition so packaging it properly is important. When returning, please notify Jayme at Jaymeheadwatersstudio@gmail.com and she will send you a prepaid shipping label. Once we receive the item in good condition, we will refund your purchase price.
Regarding Personalized Products: Personalized products are printed directly on the chart with our design, are made expressly for you and therefore are non-refundable.
We do make alterations to our designs of color and design elements (removing height numbers, etc.) These alterations are custom for you and therefore are nonrefundable.